Refund policy

In line with the Sales of Goods Act 1979, we are happy to replace (where possible) or refund any item that is found not to be as described, fit for purpose or satisfactory quality based on the materials used.

We must be contacted within seven days of the purchase of goods should you wish to exercise these rights.

In the event that you change your mind or decide that you don't like the item purchased, we are under no obligation to provide you with a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us by email at sales@woodchestergalleries.co.uk and we will provide you with the necessary information.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions by email at: sales@woodchestergalleries.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us by email at: sales@woodchestergalleries.co.uk

Registered address:  Suite 5 The Byre Hook Street, Royal Wootton Bassett, Swindon, Wiltshire, England, SN4 8EF